Third Party Billing Services

Incident Report for Documents

Resolved

Details of this incident can be viewed at https://trust.zuora.com/.

Posted Aug 24, 2020 - 17:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 24, 2020 - 14:53 UTC

Identified

A third party dependency for our billing profiles is currently experiencing intermittent issues. You may experience issues with signing up for paid plans and an inability to view/update your current billing information.

You may monitor this issue directly from the vendor here: https://trust.zuora.com/

You may also use this form to submit updates to our billing team directly: https://formstackhq.formstack.com/forms/profileupdate

Posted Aug 24, 2020 - 13:35 UTC

This incident affected: Third Party Integrations (Billing Services).