Formstack Documents
All Systems Operational
API & Document Generation Operational
Website & Management Portal Operational
SendGrid API v3 Operational
SendGrid SMTP Operational
Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
Google Drive Operational
Podio API Operational
AWS S3 Operational
Box API Operational
Box Authentication Operational
HelloSign API Operational
Phaxio API Operational
Smartsheet API Operational
Zapier Operational
90 days ago
100.0 % uptime
Today
Zuora Production API Operational
Zuora Production API Operational
Billing Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 1, 2020

No incidents reported today.

Nov 30, 2020
Completed - The majority of the upgrade work is now complete. We are still working through some edge cases with respect to functionality and are addressing those issues as they come up. However, currently, the system is stable and the majority of functionality has been restored to pre-upgrade status.
Nov 30, 18:00 UTC
Update - The Form Builder integration is now once again fully functional.
Nov 30, 17:50 UTC
Update - We have identified the root cause of the Chart Builder URL issue and are working toward a solution. We will update you once the solution is in place.
Nov 30, 15:56 UTC
Update - We are continuing to monitor post-upgrade stability and are in the process of buttoning up some outstanding issues. One issue in particular is affecting users who utilize the Chart Builder feature. We have received reports of the URLs for the assembled charts generating a non-specific error message. We are digging into this issue and will update once a fix has been pushed. We thank you for your continued patience and understanding during this time.
Nov 30, 15:21 UTC
Update - We are continuing to monitor the updates that we are deploying and patching any issues as they come up. We have discovered an issue where some jobs were failing due to a missing temp folder. We have since fixed the issue, however the affected merges are likely irretrievably lost. Where feasible, we would suggest those with affected merges should attempt to re-merge. We apologize for any inconvenience this may cause.
Nov 30, 12:41 UTC
Update - After deployment of the upgrade changes this morning, we became aware of an issue that affects Podio and DocuSign webhook integrations, where the webhook endpoints were pre-pended with a test.webmerge.me instead of the expected webmerge.me. We are working on a fix for this issue and will update as soon as the fix has been deployed and verified.
Nov 30, 11:33 UTC
Verifying - The planned migration has been completed, and we are currently monitoring the changes.
Nov 30, 10:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:00 UTC
Scheduled - We are upgrading the underlying operating system of the Formstack Documents product from PHP 7.2 to PHP 7.4. In addition to that change, there are a number of other infrastructure items changing to support this upgrade. Although we have executed thorough internal testing of the product in the new configuration, and we do not anticipate any user downtime, this is a significant upgrade and could potentially cause interruptions of service that will need to be monitored.
Nov 18, 20:29 UTC
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.