Degraded Document Generation and Website Responsiveness

Incident Report for Documents

Resolved

Document generation and website performance have returned to normal levels. Thanks for your patience and understanding!

Posted Oct 15, 2020 - 17:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 15, 2020 - 17:34 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 15, 2020 - 16:55 UTC

Investigating

We are currently investigating the source of degraded performance in both document generation and general website responsiveness.

Posted Oct 15, 2020 - 16:41 UTC

This incident affected: API & Document Generation and Website & Management Portal.